IMPORTANT INFO

ALLERGY WARNING

All of our food is made in a kitchen with flour, nuts, shellfish and pork in every station. If you are allergic to above, order at own discretion.

ALCOHOL SALES

Alcohol is available for curbside pickup only.

MODIFICATIONS AND SUBSTITUTIONS

We politely discourage substitutions and modifications when placing online orders from restaurants at this time. Please be sparing and respectful, as we cannot accommodate or communicate all requests. Please also note that certain requests will require an upcharge at our discretion, so you may see a new total after ordering.

SPECIALTY FROZEN ORDERS

Frozen pizzas can only be ordered online through our frozen website at www.katiespizza.com. No curbside pick up for frozen at this time. Contactless delivery only. We are launching nationwide frozen shipping next week. Stay tuned.

RESERVATION TIME SLOTS

We have streamlined our online ordering for reservation pick up. This is the best way to manage flow for our kitchen and our customers. If you do not see your desired time slot, check the other location. If that time slot is sold out as well then you will have to find an available time slot. Our best advice for guaranteeing your preferred time slot is to order early in the morning the day of.

PHONE CALLS

Due to a high volume of phone calls and limited lines, we encourage online ordering only. We request you reserve phone ordering for those that do not have computer access. Do not leave orders on our answering machine. We only accept live call orders during business hours of online ordering at this time. If phone is busy that means that we are on all phone lines helping another guest and you will have to call back until you get through. Thank you for your patience.

TIPPING

We require a minimum tip of $1 or 1% at this time. This is to protect the livelihood of our servers and bartenders who are working extra hard during a difficult and uncertain time. Please be respectful of their hard work in following strong protocols to get you your food while protecting themselves and the community.

FROZEN DELIVERY

If you ordered frozen you will receive your package in 2-5 business days. We can not schedule specific times for delivery, and can not communicate exactly when your package will be delivered at this time. When your package is delivered you will receive an email, so make sure you give best email. Please don’t contact for delivery update unless your package is past due.

PICK UP

Please make sure you gave correct make and model of your car. Arrive to location 5 min before pick up time. Park car close to front door. We will run order out to your car and place in open window or trunk. If we can’t find your car we will call the number you provided in your email.

TAG US ON SOCIAL

This is a very uncertain and difficult time for restaurants and workers. We would greatly appreciate you tag us on social media with great reviews and pictures to help us spread the word and keep our business going, and please tell your friends. Your word of mouth is the key to our survival. From the bottom of our hearts….THANK YOU FOR YOUR SUPPORT!

COVID PROTOCOL

Since the beginning Katie's has led the way in protecting its team and community with stringent COVID protocols. We all wear masks and gloves, we stay in our stations and keep our distance. We offer contactless curbside and delivery only. We sanitize all surfaces constantly. We follow all CDC and St. Louis County guidelines and regulations and take this pandemic very seriously. We are proud of our efforts.